SO, THE FIRST THING WHICH COMES IN OUR MIND AFTER SEEING THE TITLE IS WHAT IS MACHINE LEARNING, SO THE ANSWER TO THE QUESTION IS “MACHINE LEARNING (ML) IS ONE OF AN APPLICATION OF ARTIFICIAL INTELLIGENCE (AI) WHICH GENERALLY HELPS THE SYSYEM OR MACHINES TO WORK ON THEIR OWN AND TO LEARN WITH THE EXPERIENCE THEY GET WITHOUT BEING PROGRAMMED BY SOMEONE” OR “MACHINE LEARNING IS A KIND OF AI THAT USES LAYERS OF ALGORITHMS TO LEARN FROM THE DATA ITS PROCESSING”. NOW, ANOTHER IMPORTANT ASPECT IS THAT HOW MACHINE LEARNING IS USED FOR ONLINE AND OFFLINE CUSTOMER SUPPORT?? ISN’T IT STRANGE THAT A HUMAN TALKING TO A MACHINE FOR ITS WORK, BUT IT’S TRUE THAT IN TODAY’S TIME MACHINE IS ABLE TO WORK ON THEIR OWN THROUGH THE STUDY OF MACHINE LEARNING (ML).NOW MACHINE LEARNING FOR CUSTOMER SUPPORT IS ONE OF A GOOD TECHNIQUE TO PROVIDE PROPER CONVENIENCE AND EFFICIENCY TO CUSTOMERS. IT IS SOMETHING THAT IS GENERALLY A SUPPORT AGENT WHICH HAS GOOD KNOWLEDGE AND HIGHLY EFFICIENT WHEN AN AI POWER TOOL CAN HANDLE PROBLEMS OF CUSTOMER.

 THE MAJOR EXAMPLES OF AI TECHNOLOGIES USED FOR CUSTOMER SUPPORT ARE:-

  • CHATBOTS: – IT IS ONE OF A MAJOR APPLICATION OF AI TECHNOLOGY.THEY ARE GENERALLY GOOD AT TALKING WITH A CUSTOMER AND CAN EASILY HANDLE SIMPLE ISSUES. WITH HELP OF ML CHATBOTS ARE EASILY MADE UNDERSTAND THAT HOW SHOULD THEY GIVE RESPONSES AND HOW TO COLLECT INFORMATION AND WHEN THEY STOP A CALL A CUSTOMER WITH A CLIENT.
  • VIRTUAL ASSISTANTS: -THESE ARE GENERALLY DIFFERENT FROM CHATBOTS AS THEY DO NOT DIRECTLY COME IN CONTACT WITH THE CUSTOMER AND CAN ENHANCE THE ASSSISTANCE TO THE CUSTOMER. EXAMPLE CAN BE SEEN LIKE NIGHTBOTS IN YOUTUBE’S STREAM.

THESE ARE THE MAJOR EXAMPLES AND THERE ARE MANY MORE AI DEVICES TO EXPLORE.

WITH THE SUCCESSFUL INVENTION OF DIFFERENT MACHINES THROUGH MACHINE LEARNING THERE IS A LOT MORE TECHNIQUES TO COME IN FUTURE FOR THE BETTERMENT OF CUSTOMERS AND IN DEVELOPMENT OF COUNTRY.

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